Reference

Privacy Policy

We collect and protect the information you share when you open an account, deposit through bKash or Nagad, and play on our platform. This policy explains what data we hold, how we use it, and the choices you have over your information.

Account dataPayment recordsDevice infoCookie preferencesContact rights
74447bd Privacy Policy
DATA PRACTICES

How We Handle and Protect Your Information

We encrypt login credentials and payment tokens using industry-standard protocols, and we segment sensitive data so support staff see only the fields necessary for their tasks. Cookie use is divided into essential session cookies and optional analytics cookies; you control the optional layer. Retention schedules align with account lifecycle and compliance requirements, and we purge inactive records on a rolling basis. Your rights to access, correct, or delete data are outlined in the support section above.

Encryption at rest and in transit

Account passwords are hashed with a salt, and payment transaction logs move over secure connections. We do not store full card numbers or bKash PINs; only tokenised references appear in our database.

Cookie categories

Essential cookies keep you logged in and remember your language preference. Analytics cookies track page views and feature usage; you can reject these in the cookie banner without affecting core account functions.

Data retention windows

Active account records stay until you close your account. Transaction histories remain for the period mandated by financial reporting rules in our operating jurisdictions, typically up to seven years. Marketing preferences expire when you unsubscribe.

Access and deletion requests

Submit a request through the privacy contact channels listed above. We verify your identity, then provide a data export or schedule deletion within the legal retention period. Certain records tied to regulatory holds may remain longer.

POLICY CONTACT

How to Reach Us About Your Data

If you want to see the information we hold, request deletion, or ask how we process your data, contact our privacy team through the channels below. We respond to data requests within seven business days and walk you through the verification steps required before releasing or removing records.

Email privacy team Send your data request or privacy question to our dedicated inbox. Include your registered mobile number and account username so we can verify ownership before sharing any personal records.
Live chat during support hours Open the chat widget in your account dashboard and select the privacy option. Our agents confirm your identity with a one-time code sent to your registered mobile before discussing data details.
Account settings panel Log in, navigate to Privacy Controls, and download a copy of your data or submit a deletion request directly. The system emails a confirmation link to prevent accidental removals.

Common Privacy and Data Questions

We store your mobile number, email, username, hashed password, and the device identifier from your first login. Payment records from bKash, Nagad, and Rocket appear in your transaction history but do not include your wallet PIN.

Yes. Log in, go to Privacy Controls, and request a data export. We send a download link to your registered email within seven days. The file includes account details, game history, and payment records.

Submit a deletion request through the privacy contact channels or the account settings panel. We verify your identity, close the account, and purge personal identifiers once the mandatory retention period for transaction records ends.

We do not sell or rent your information. Payment processors see transaction amounts and wallet IDs to complete deposits and withdrawals. Game providers receive anonymised session data for technical operations. Marketing partners only contact you if you opted in.

Essential cookies keep your session active and remember your language. Optional analytics cookies track feature usage. Reject optional cookies in the banner or browser settings; your account and payments still work without them.

Active records remain until you close your account. Transaction logs stay for the period required by financial regulations in our operating regions, usually up to seven years. Once that window closes, we delete personal identifiers unless a legal hold applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.